The renter is responsible for all damage to or theft of Car Hire Canberra vehicles as described in the Car Hire Canberra rental agreement. For an additional fee, Car Hire Canberra will reduce the renter’s responsibility through the purchase of Excess Reduction Insurance at the time of rental. Please contact your rental location for additional information.

In some cases, renters may be covered for loss or damage to the rental vehicle by their personal insurance or charge card. Such coverage may contain a deductible or may not be primary. Please check with your insurance company or charge card company before you rent.

The following individuals, if 21 years of age or older and in possession of a valid driver’s licence, may drive the vehicle with Car Hire Canberras' prior permission:

• Renter’s employer (while on company business)
• Renter’s fellow employee (while on company business)
• Renter’s spouse or partner

Additional drivers are considered “authorised drivers” provided full details are supplied and driver's licence is valid. Other individuals may be listed as additional drivers provided they are at least 25 years of age; present a valid driver’s licence and complete an additional driver form. Age excess apply to drivers where applicable and additional fees may be payable.

Driver's licences accepted in Canberra are:

• any licence issued by any Australian state or territory
• a licence issued by a US State, territory or possession
• a licence issued by a country that participated in the 1949 Geneva convention on Road Traffic or the 1943 Convention on the Regulation of Inter-American Automobile Traffic

International Driver's Permits are only valid if presented with the original local Foreign Country Licence in English translation and stamped by the relevant authority. Individuals with Learner's Permits, Provisional or Probationary licenses may not operate Car Hire Canberra vehicles. Car Hire Canberra is unable to rent a car to anyone with a suspended, revoked, expired, cancelled or surrendered driver's licence.

Each operator of the Car Hire Canberra vehicle must be a licensed driver with a valid driver's licence in his/her possession at all times while operating the Car Hire Canberra vehicle. All renters and additional drivers must present their valid licence at the time of rental. For more information please contact Car Hire Canberra.

Rental is deemed to commence from the actual reserved time. We will make available the vehicle confirmed for a period of up to 2 hours after the scheduled arrival time. Please notify us, by calling our office, of any delays prior to the time of arrival. Failure to advise late arrival may result in the release of the vehicle and/or forfeit of monies paid.